Helian Polymers BV (from now on “Helian Polymers”) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement Helian Polymers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This privacy policy applies to helianpolymers.com and pharadox.com

What information is collected

The following information may be collected when you do business with Helian Polymers:

• name
• contact information including email address (see contact form)
• cookie information stored in your browser

For the exhaustive list of cookies that are collected see the List of cookies section. Helian Polymers BV only collect the information given by you. This data is essential to make sure the information requests with Helian Polymers BV are being handled and processed efficiently as possible.

At no point does Helian Polymers BV keep financial records like credit card details, bank details, etc. in its records. This data is kept at financial processing companies like Multisafepay and Paypal. Helian Polymers BV is in possession of documents that proof customer data is protected according to the highest standards. 

How the information is used 

Helian Polymers BV uses the data to initially fulfill requests for information and for its own marketing purposes. These marketing purposes will all be related to plastics, biopolymers, additives, masterbatches and other directly related matters and originate from Helian Polymers BV. At no point will Helian Polymers BV sell or give away data to a third party for marketing (or any other) purposes. Helian Polymers BV will also not buy or handle private data supplied by third parties without the explicit consent of the person or company involved.

The information collected is required to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Information may be used to improve our products and services.
• Periodically promotional emails may be sent about new products, special offers or other information which you may find interesting using the email address which you have provided.
• From time to time, you can be contacted to provide information for market research purposes. This will be done by email. The information used can be used to to customise the website according to your interests.

Security 

As a mostly online platform, Helian Polymers is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, suitable safeguards have put in place (high end software, anti-virus software, password protected accounts, access to information only limited to specific employees at Helian Polymers, etc.) to ensure the information you have provided is being handled in a safe way.

Sharing data 

Data is entered into systems from certain selected partners. These partners include (but not exclusive to) DHL for shipping, Paypal and Multisafepay for payment processing, Mailchimp for marketing emails, Umbraco as the online platform and Microsoft Dynamics NAV as ERP system. These partners are all certified to handle data with the highest degree of security.

When contacted directly by email, Helian Polymers BV may share data with its partners if this is necessary due to previous agreements or if this is in the best interest of the customer.

Helian Polymers is a sister company of colorFabb (3D printing filaments) and Blackbelt BV (3D printers). Whenever applicable we will share data between these companies to provide for a complete service.

How cookies are used 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

At Helian Polymers traffic log cookies are being used to identify which pages are being used. This helps to analyse data about web page traffic and improve the website in order to tailor it to customer needs. Information is only used for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites 

The websites hosted by Helian Polymers may contain links to other websites of interest. However, once you have used these links to leave the Helian Polymers site(s), you should note that Helian Polymers does not have any control over that other website. Therefore, Helian Polymers cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the form below or write to sales@helianpolymers.com

It is Helian Polymers’ policy to not sell, distribute or lease your personal information to third parties unless your permission in writing is in our possession or are required by law to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

At any time you can receive a summary of the data that Helian Polymers BV has in it systems. If requested we can remove names and addresses from our systems to a certain extent, but this will mean that a new account has to be made for a next purchase. Your name and details cannot be erased from, say, bank records for obvious reasons.

Your rights are guaranteed under EU law General Data Protection Regulation 2016/679 and Helian Polymers BV will comply with this law.

If you believe that any information we are holding on you is incorrect or incomplete, please write by email us as soon as possible, at the above address. A Helian Polymers employee will then take the necessary steps to correct this.